For property management companies, there is a constant tension between managing maintenance expense and providing great service to residents, and it is always made worse by the endless roster of service providers who overpromise, then underdeliver. Many plumbing and HVAC outfits love the idea of contracting with multi-family or commercial clients, not realizing that these customers are very different from the average homeowner. Poor service always adds up to two things: greater costs for the management company and increased risk of client loss.
For those of you who prefer a simple formula: